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Contact Us

We always love to hear from our customers!

If you have any questions that aren’t answered in our FAQs page, please feel free to email us on info@craftykitcompany.co.uk, and we’ll get back to you as quickly as possible. Please note that our team works 9 am to 5 pm, Monday to Friday.

You can also contact us by phone on 01620 860907

We are located at Unit 7, Prora Steading, Drem, North Berwick, Scotland, EH39 5LN

Anne, our Head of Customer Happiness, will be happy to help you with any queries you might have about our products or your order!

Let customers speak for us

from 2471 reviews

Wow excellent service

Ordered and received order 2 days later,
was really impressed with service. As a newbie to felting i found instructions easy to follow. See pictures of my first projects.

Kaz

Nordic Gnomes Needle Felting Craft Kit

11/06/2024

It looks fab and can’t wait until 1st Dec to open each packet. It’s presented in a hessian bag which is large enough to have use of in January sales.
Lovely needle felted instruction booklet, accessories and a lovely ginger biscuit and teabag too.

M.C.A.B.

Advent Kit 2024

11/06/2024

Great small business in the UK

Always a pleasure to order from here. Always helpful, quick order processing and great quality items.

Jo Barnes

Nordic Gnomes Needle Felting Craft Kit

11/06/2024

Love it colourfull happy

Diane Martin

Little Mouse in a Green Jacket

11/01/2024

Fabulous kit great value for money. I used this for the autumn challenge which luckily for me I won. The colours and quality of the wool and felt were excellent! Plenty of left overs so I made more pumpkins!

J.B.

Autumn Felting Pack

10/17/2024

Lovely pattern

Lovely pattern, really easy to follow and so quick and handy to download!

Susanna

PDF Pattern - Cross Stitch Fox

10/17/2024

Gorgeous little decoration

Gorgeous little decoration, well made and perfect for hanging on the christmas tree!

Josephine

Brown Highland Cow

10/17/2024

So useful

The needle minder is a really useful tool either for yourself or as a gift.

Elizabeth M.

Moomin - Snufkin Needle Minder

10/17/2024

Moomin house needlefelting kit

Another fabulous kit, beautifully packaged,top quality materials and very clear, easy to follow instructions and a joy to make..

Tania Wood

Moomin - Moominhouse Needle Felting Craft Kit

10/01/2024

Toadstool embroidery

I am finding doing this embroidery very enjoyable. I haven’t done any embroidery for years so was a bit worried about how it would look. I am finding it very therapeutic and everyone I have shown it to thinks it is beautiful. Will be ordering again .Thank you .

Ann Marsh

Trimits Toadstool Embroidery Hoop Craft Kit

09/26/2024

Perfect craft bag

I LOVE these bags! Such a good size to take things to my craft group, and I also use them to store my supplies in too, with a tag off the handle so I know whats in each one. So I'll probably have to get more before long

Gaye Carter

Craft your way to Happiness Jute Bag

09/16/2024

Big gnome and little chaps

Lots of wool, looking forward to starting. Very pleased.
Wendy

Wendy Ward

Large Pumpkin Nordic Gnomes Needle Felting Craft Kit

09/10/2024

Great fun and great company!

I really enjoyed making this “coo”…one for myself and one for a friend. The instructions were clear, illustrated, and easy to follow. I also received all the help I needed from the kind folks at the company. I will not hesitate to order again.

Patricia Habegger

Highland Cow Needle Felting Craft Kit

08/27/2024

Festive felt

I bought the felt because I was attracted by its festive colour, in preparation for Christmas! I haven't used it yet, but it is a lovely green and excellent quality. Happy to recommend.

Anne Smith

Felt Fabric - Holly

08/26/2024

A country retreat!

This is not my first kit purchase from Crafty Kit - I appreciate the detailed instructions with photos and they also include quality wool
Great fun and I am already looking forward to my next Crafty Kit

Nina Mazzo

Mini Masterpiece: Crafty Cottages - Old Stone Cottage Needle Felting Kit

07/24/2024

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