Contacting us

There’s something missing from my kit - what should I do?

We’re sorry to hear that there is something missing from your kit - please accept our apologies! Please let us know by emailing us at info@craftykitcompany.co.uk, and we’ll send a replacement for your missing item as quickly as possible.

I have a question that isn’t answered on this page. Which is the best way to contact you?

If you have any questions that aren’t answered here, please feel free to email us on info@craftykitcompany.co.uk, and we’ll get back to you as quickly as possible. Please note that our team works 9 am to 5 pm, Monday to Friday.

I’d love to leave a review - how do I do that?

We’d be delighted if you’d like to leave a review of our kits. If you have purchased them via our website, you will be sent an email link to leave a review three weeks after purchase.

Keeping in touch

How can I keep in touch with you to hear your news and receive special offers?

You can join our mailing list to receive news about new products, special offers, and free craft projects via email here.

How do I join the Crafty Kit Company Needle Felters Facebook group?

You can request to join our Facebook group here.

Please note that you will be asked to accept the group’s rules, which we have written with the aim of maintaining the supportive, friendly atmosphere of the group.

We also ask that you join the group using your personal profile, rather than a Facebook page.

How can I attend your online workshops?

We regularly hold free online needle felting workshops via Zoom. Information about upcoming workshops, including links to reserve a place on them, is listed in our Facebook group.

Delivery & Returns

Do you ship outside the UK?

Yes we do! Please see our international shipping rates below.

How much does delivery cost?

UK Deliveries (mainland UK and Northern Ireland): we will send your order in the UK for £3.75, using Royal Mail's First Class Delivery Service.

Alternatively you can select delivery via a UPS courier service, which costs £8.00.

UK orders over £35 have free delivery!

Europe (including Eire): shipping costs will be calculated at checkout. Costs are calculated by order weight as follows:

Royal Mail International Standard
up to 500g £8.00
up to 1kg £10.00
up to 2kg £13.00

Rest of World: shipping costs will be calculated at checkout. Costs are calculated by order weight as follows:

Royal Mail International Standard
up to 500g £11.00
up to 1kg £16.00
up to 2kg £22.00

How long does delivery take?

For orders placed via our website, we aim to ship your order within one business day (for example we will aim to ship orders placed on a Monday by the end of Tuesday, and orders placed Friday - Sunday by the end of Monday).

UK orders are shipped via Royal Mail’s First Class Post. Royal Mail is currently experiencing postal delays, and so if you would like a faster shipping service, you can select delivery via a trackable UPS courier service at checkout.

International deliveries are sent via Royal Mail’s International Standard service. We’re aware that postal services worldwide are currently experiencing delays, and so if you would prefer to use an international courier service, please contact us on info@craftykitcompany.co.uk and we will provide you with a shipping quote.

My order hasn’t arrived yet. Can I track it?

If you selected delivery via UK First Class post, you can track the progress of your parcel via Royal Mail’s website here - just enter the shipping reference included in our shipping confirmation email. The shipping reference will be between 9 and 27 characters long, such as XH545554533GB. If you have any difficulty finding this, please feel free to email us on info@craftykitcompany.co.uk and we’ll be happy to help!

If you selected delivery via UPS courier service, please follow the tracking link included in our shipping confirmation email, or contact us on info@craftykitcompany.co.uk.

Unfortunately Royal Mail are unable to provide full tracking for International Standard Deliveries.

I’ve changed my mind about a kit that I ordered. Can I return it?

Our returns policy for non-faulty items lasts for 30 days, after which time we will be unable to offer you a refund. If you would like to return a product it must be in perfect, re-sellable condition and in its original packaging.

Please return your item to The Crafty Kit Company, 21 High Street, East Linton ,East Lothian, EH40 3AA.

Please enclose the original invoice. You are responsible for paying all postage and packaging costs for returning non-faulty items.

A refund will be issued after we have received and inspected your returned item. If you receive an item which is faulty or incomplete, please email us at info@craftykitcompany.co.uk.

If you are unhappy with the results of making your kit see our unique guarantee.

Gifting

Can I buy one of your kits as a gift for someone else?

Absolutely! When you make a purchase on our website you can let us know that it is a gift, and we won’t include a receipt when we send it out to the delivery address you provide. You can also type a message that we will print out and send with the item!

For gifting ideas why not take a look at our website here.

You can also give our needle felting subscription boxes as a gift - read all about them here!

About our kits

Are your kits suitable for beginners?

We have a wide range of kits that are perfect for beginners - you’ll find them listed on our website under the ‘easy peasy’ section for needle felting, knitting, and sewing. All of our cross stitch kits are also suitable for beginners.

Some of our kits are ‘improvers’ kits, and might be easier to try after you’ve had a go at our beginners’ kits. We will always let you know under their product description if this is the case.

Do your kits contain everything I need?

We design our kits to contain everything you need to make them, but for some you might also need some everyday household items, such as scissors or glue.

Are your kits suitable for children?

Many of our kits contain small parts and sharp needles, and so we wouldn’t recommend them for children under the age of 7 without close adult supervision - but we know that lots of children love making our kits!

Do your kits contain plastic?

Our cross stitch kits are all plastic-free, but some of our other craft kits do currently contain plastic parts. We’re trying hard to reduce the amount of plastic that we include in our kits, and to replace it with sustainable alternatives. You can learn more about our sustainability policy here.

Are your kits suitable for vegans?

Many of our kits contain natural wool, and so we’re sorry but they are not suitable for vegans.

Are there video tutorials to accompany your kits?

We aim to include all the information you need in the instruction booklets for our kits, but the lovely Stephanie Lester of Tootique Boutique has also made several video guides which you might also find helpful.

Where a video guide exists, we’ve included a link to the video on our kits’ product pages - if a kit doesn’t have a video link on its page, we’re sorry but one hasn’t been made...yet!

You can also attend our regular needle felting Zoom workshops - read more about them here!

I’m really proud of the kit that I’ve made. Can I sell it?

Although other craft companies only sell kits for personal use, we understand if you would like to sell any of our kits that you have made, however we’d be grateful if you could credit the fact that it was one of our designs by including our name in your description of the item wherever you list it for sale.

How can I stock your kits in my shop or on my website?

We’d be delighted to speak with you about stocking our kits. You can contact us on info@craftykitcompany.co.uk, and you can also learn more through our dedicated trade website here.

Needle Felting

How does needle felting work?

We think that needle felting is a little bit like magic - using just your needles, wool, and a foam pad you can turn soft fluffy wool into some amazing shapes! Needle felting uses a long, thin needle which has a series of notches at its tip. As you poke the needle into and out of the wool, these notches tangle the fibres of the wool together. It’s a hugely versatile craft but warning, it’s extremely addictive!

Which kind of wool do you use in your needle felting kits?

We use two types of wool in our needle felting kits - Corriedale and Merino. The Merino sheep originated in Spain, but is now found throughout the world, such as in New Zealand, Australia, and South Africa, and provides long, silky strands. Corriedale is a New Zealand breed that was produced by breeding Merino with Lincoln and Leicester sheep, and produces shorter strands of felting wool.

Can felting needles go blunt?

If you’re as addicted to needle felting as we are, your needles will eventually go blunt! You can buy more via our website here.

Can I purchase more materials to make the same kit again?

Of course! You can purchase a range of craft supplies via our website, including more felting wool here, felting tools here, and components here.